Frequently Asked Questions (FAQs)

You can book online directly in our website www.fisarentals.com or by email at info@fisarentals.com.
For promotions or discounts we will give you a special coupon that you will have to use during the booking process. You can also note your code promotion in the comments box during the booking. The coupon or vouchers are noted in each special promotion.
One child under 12 years old can stay free of charge if the maximum occupancy of the apartment is not exceeded. All children have to sleep in their own bed or baby cot. We can only put one baby cot or folding bed in the apartment. Babies from 0 to 3 years old are free of charge, please ask us for a baby cot when you make the booking or before your arrival.
Yes, in our Gran Via and Pelai apartments, we have a special discounted rates for our guest. Please inquire.
The rest of your payment will be done at your arrival at the check in office, when you go there to get the keys. Then you will have to pay the pending amount by card or by cash. We will also ask you for a card to charge you for the deposit.
No, the total amount includes: the stay and the end cleaning fee. The only extra cost is the late check in fee  (for arrivals from 21h to 24h) and the touristic city taxes (0,72€ x person x night with a maximum of 7 nights). You can ask for extra services at your arrival or during your stay. 
When you make the booking in our website, you have to pay the 25% of the stay as booking confirmation. The rest can be paid upon arrival, cash or credit card (VISA, Mastercard or American Express). If you want to pay the whole amount in advance, you just have to tell us by email and we will send a link to our secure payment platform. When you make the payment with the link, you will automatically receive a booking confirmation with the total paid amount.
Once you have made the booking and the payment of the 25% of the stay, your booking will be automatically be confirmed and we will send you by email a copy of your booking with all the check in instructions.
If you want to cancel your booking, please contact us by mail at info@fisarentals.com.
Yes, there is a late check in fee from 21h to 24h of 30€. Our check in office closes at 24h, but if you are planning to arrive later, please let us know in advance and we will do our best to try to make the check in (rates inquiry).
The check in is made at your arrival in our check in office at 662 of Gran Via de les Corts Catalanes Street. For the Marqués de Sentmenat street apartments you can go directly to the apartment if the full payment is done in advance, please ask for this method in advance.
The check in begins at 15h, but depending on the availability if the apartment is ready we can make the check in before or a bit afterwards. If you arrive before 15h we can keep your luggage in our locker free of charge. The check in office timetable is: Monday to Friday from 10h-13h and from 15h-20h. Monday to Friday from 20h-24h, Saturdays, Sundays and Holidays we are closed and we only go for appointed hours. It is very important that you send us your arrival details and keep us informed of all the changes.
All check in are made in our check-in office. At the time of the check-in you will need: to show passports or Identity cards of all the occupants staying in the apartment, make the pertinent payment plus the tourist tax (equal to €0,72 per person per night). You will also have to leave a deposit.
We need a credit/debit card for your deposit. If you don't have a card and want to leave the deposit cash, we will return this money by bank transfer. The expenses of the bank transfer will be charged to the guest's account.
There is a security deposit which you will need to pay at the time of the check-in, and we recommend you use a credit card for it. If the length of your stay is up to 5 days, we will only pre-authorize your credit card (a block in your card that stays active for 8 days). If it´s longer than 5 days, we will make a real charge, and will be returned to you 4 days after your departure.
  • By Aerobus, which leaves you in Plaza Catalunya, 5 blocks from the check in office: http://www.aerobusbcn.com/
  • By regular bus to the city center.
  • By night bus to the city center.
  • By  cab/taxi.
  • By train to the city center.
You have to leave the apartments the day of your departure before 11a.m. There is no checkout, you only have to leave the apartment, leave the keys in the table kitchen and close the door behind making sure that you have all of your belongings with you.
The apartment is cleaned at your arrival, if you need more cleanings you can ask us at your arrival or during your stay for an extra price.
Thre will be always a person happy to help you in the check in office timetable, for the rest of the timetable we will give you an emergency telephone number.  
Please, call us as soon as possible and will be try to repair it as soon as possible. If we cannot repair it we will have to change it. We deserve the right to charge you to your deposit for the cost of the repair.
All of our apartment are equipped for your stay and for the maximum occupancy of the apartment. The apartments are provided with: towels, bed linen, amenities for the bathroom, a broom, tea/coffee pot, everything to make your stay comfortable
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reviews
30/04/2017      
ALEKSANDAR (Bulgaria)

Everything was as expected. The building is with very good location, close to Camp Nou stadium. The apartment was stylish, clean and with all commodities so that you feel you are at home. With sure my friends and I will use your services again.

07/05/2017      
Hanne (Denmark)

We had a great stay, good location, nice receptionist, helpfull. Good infomap in the room, but the info about the washmachine was bad, then it was another machine, and the reception is just open few houres a day.

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  Tel.   +34 93 317 52 12   - Fax +34 93 505 20 45 - Passeig de Gràcia 74 1º 2ª 08008 Barcelona
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