Booking conditions

Reservations

It is necessary to pay 25% of your stay by credit card to confirm your reservation. The booking will be confirmed when payment is received FisaRentals 25% of stay and receive e-mail confirmation that you should keep for your records.

Payment of stay

Prepayment:

a) By credit card: must be requested at least 48 h. prior to your arrival and will be sent by e-mail the link to the payment through our secure payment online.

b) By transfer: You must apply by e-mail and remit the net amount of stay with a minimum of 10 days prior to arrival.

Promotional packages (offers and promotions)

The packages and promotional offers are subject to promotion conditions.

Pay on arrival

You must contact our office check-in at the reception of the building from the street Gran Via Corts Catalanes, 662 to settle the outstanding amount (see paragraph check-in) by Visa-MasterCard - American Express - Union Pay or in cash.

Cancellations and changes

All cancellations or changes must be communicated by e-mail to info@fisarentals.com or fax +34 935 052 045. No cancellations or changes are accepted by phone.

The changes do not involve any extra cost for management, but are subject to availability and prevailing rates at the time of. No more than two changes permitted on the same booking.

If you cancel the reservation on a penalty that depends on the date of receipt of the notification in accordance with the following criteria:

  • With over 30 days, 25% of the total (equivalent to the amount paid for the reservation on-line)
  • Between 15 and 30 days prior to arrival, 50% of stay
  • With less than 15 days 100% of stay

In case of a no-show the total amount of the booking will be charged.

Value Added Tax

Prices provided by Fisa Rentals include the legal VAT rate applicable at the time of booking. Any change in the tax rate shall be rectified at the time the invoice is issued to enter the apartment.

Tourist tax

The price of the reservation does not include tax, which must be paid at the time of check-in, at the rate of 2.48 € x person x night (up to a maximum of seven nights). All children under 17 years are exempt from payment of the fee. The responsible person must prove that condition by signing the Declaration of Responsibility (Art. 6.2 Decree 129/2012).

Bail

At the time of handing over the keys must pay a deposit of € 200.00 to cover any damage that may occur in the apartment for reasons attributable to misuse or negligence by the customer.

  • For reservations up to five nights will be a preventative blocking on the credit card.
  • For reservations of more than 5 days, will be charged on your credit card

For stays of one to three months is 800€ and four to six months of 1,000.00 €. For other stays please ask.

Remember to accept our terms, you agree that any damages caused by you and your passengers will be deducted from your deposit and be liable for any damages that exceed the amount of the same.

All damage deposits will be returned in full to the same credit card used for payment within 48 hours, once vacated the apartment and checked the status.

The bonds will be returned cashed by bank transfer to the account that will facilitate info@fisarentals.com email client to be charged to the customer all bank charges arising. Under no circumstances may cash bond returned.

Before you arrive

Please make sure you have updated your arrival details. Keep the service "check in" informed of any delays or changes by calling (+34) 651 302 320 (in our reception hours) or by sending an e-mail to recepcion@fisarentals.com

Check-in

In order to make the entry into the apartment should be addressed to our office located at the check in desk of the building on the Gran Via de les Corts Catalanes 662 and provide the following documentation:

- Card / Passport Identification of all occupants of the apartment

- Credit card for payment of the rest of the stay and the deposit

The time of the check-in is from 15h and up to 20 h, if you are planning to arrive after 20h you must inform of the delay to the reception and arrange your arrival time. Check in starting at 21h and until 24h have an  extra additional cost of 30€.

You can consult the online check-in if you can occupy the apartment before the scheduled time. We remind that can save your bags in the luggage of our schedule reception open to the public.

Number and identity of the occupants

In each booking the customer must indicate the number of occupants to use the apartment, adjusting to the amount stated in the description.

It is strictly forbidden to use the apartment for an occupant load greater than stated when booking, unless expressly authorized, and if after payment of the agreed price increase.

Failure to comply with this obligation shall entitle FisaRentals to refuse accommodation or expulsion and shall not be entitled to claim any compensation.

The placement of a supplemental or crib after his arrival, that is not declared on the reservation will be made within 24 hours and will have an additional charge of € 20.00. This service is not available on weekends and holidays.

Electronic keys and access codes

Guests are responsible for the keys and use given them correctly, assuming if the cost of the following interventions:

  • Lost, stolen or damaged keys € 100.00
  • Oversight keys inside the apartment € 50.00
  • Lockout by misuse € 50.00

Our apartments located in the Calle Marques de Sentmenat (Les Corts) feature access codes that will be made from 3pm on the day of arrival.

Check out

The output of the apartment must be made before 11 am to the time needed for cleaning and preparation of the apartment. If you need to leave after this time must notify us in advance recepcion@fisarentals.com email and we will do our best to accommodate your request.

Any unauthorized departures after 11 am will be penalized with a penalty of 100% of the daily rate.

Leave all sets of keys on the table and close the door behind you. Make sure beforehand that forgets nothing inside the apartment.

Objects forgotten

In the case of neglect / abandonment / removal Fisa Rentals apartment will communicate by email that you forgot / removed their belongings and keep them in custody for one month from the date of communication.

During the stay

While in Barcelona have a contact number to any queries or concerns that may arise about the apartment. If there are problems with the apartment or a deterioration occur accidentally, should immediately contact +34 651 302 320 or mail order recepcion@fisarentals.com to resolving the issue.

Renewal of stay

If you wish to extend your stay in the apartment, he must notify as soon as possible FisaRentals info@fisarentals.com

Depending on availability, will continue to occupy the same apartment on payment of the new room, or you can change apartments understood here as new reserves.

Cleaning and Cleaning Service

The apartment will be cleaned and checked from 15:00 on the day of arrival.

If you want to hire an additional cleaning or ironing thanking you indicate at the comments box when booking. Clic here to see all of our extra services.

 Internet Connection

All our apartments have free wifi access 24 hours. Find the password on the display panel inside the apartment.

Pets

No types of pets are allowed in the apartment. The breach of this condition shall entitle FisaRentals customers to evict the apartment without being able to claim any compensation.

Supplies

It is included in the price of the stay in the apartment the cost of water and electricity supplies in response to responsible consumption. An over-consumption will be charged to the customer, from the following limitations.

- Water consumption: 0.34 m3 X day and apartment

- Light Consumption: 19.55 Kw X day and apartment

- Gas Consumption: 8.71 Kw X day and apartment

Behavior

Le (s) appreciates that at all times maintain appropriate behavior and respect the rules of coexistence and the rest of the neighbors especially with reference to:

- No smoking throughout the building

- Avoid discomfort by high volumes of music devices, television and all those noises that can be annoying.

- Do not make any kind of parties

If any of the people who are staying in the apartments is not behaving properly or responsible FisaRentals entitled to ask the client, and the persons accompanying him, to reconsider (n) the action or abandon (n) immediately the apartment without the right to claim any further compensation.

Responsibilities

FisaRentals not responsible for any damages and / or losses that may arise from your use during a guest's stay at the apartment (including damage to persons or property, losses due to theft, fire or criminal activity).

Each apartment has a book of instructions for the proper use of the facilities and appliances.

In the event that during the stay there was any fault of others to misuse by the customer, will handle FisaRentals repaired as soon as possible after you notify the client. If for some reason could not fix and were unable to continue the stay in the apartment the client either: a) leave the apartment and is repaid to the portion of stay or b) accept a new location, with similar characteristics that could provide while FisaRentals remedy the problem.

Force majeure

In case of force majeure shall suspend the obligations under the contract FisaRentals accommodation booking. In these cases, if after three days of suspension, persists the force majeure preventing FisaRentals fulfilling their obligations, both parties shall be entitled to terminate the contract, without obligation for compensation arising out of damages for any of the parties concerned.

These effects are due to force majeure, any circumstance or situation that occurs without any influence or intervention FisaRentals and preventing him from fulfilling their obligations under this reserve temporarily or permanently. Be construed as such, among others, war, threat of war, riots, vandalism or terrorism and other public disturbances, fires, natural disasters, strikes, restrictive administrative measures, lack general goods or services needed to carry out the agreed obligation, unforeseeable stagnation by suppliers or other third parties directodepropietario.com dependent and transport problems in general.

In those cases in which, despite attending a situation of force majeure, Fisa Rentals can partially fulfill its obligations, shall be entitled to invoice the actually accomplished or can accomplish and the user is obligated to pay for services that have been rendered partially.