Booking Confirmation:
Reservations will be confirmed when FisaRentals has received an initial payment of 30%, or full payment of the stay.
You will receive a confirmation e-mail that you must save as proof.
Before your Arrival:
Please make sure we have your arrival details up to date. Keep the check-in service informed of any delays or changes by calling (+34) 651 302 320 (during our reception hours) or by sending an e-mail to reception@fisarentals.com
Presencial Check-ins:
All guests can check-in in person at our Check-In Office, located at Calle Bruc 44, local 3. The opening hours are from Monday to Friday from 9:30am to 8:00pm.
Check-ins between 9pm and 0:00am (midnight) must be arranged in advance and will have an additional charge of € 35 for the "late check-in" service.
Arrivals between 0:00am (midnight) and 02:00am are possible, will have an additional charge of € 60 for the "late check-in" service and must be arranged, at least, 48 hours in advance.
Arrivals from 02:00am are possible, will have an additional charge of € 90 for the "late check-in" service and must be arranged, at least, 48 hours in advance.
Guests arriving on Saturdays, Sundays, or holidays, can check-in in person between 3pm and 8pm, but they must arrange it in advance.
ONLY THE HOLDER OF THE RESERVATION CAN DO THE CHECK-IN PROCESS.
At the time of entry, the passports or national ID´S of ALL THE OCCUPANTS OF THE APARTMENT must be presented.
In each reservation the client will have to indicate the number of occupants who will stay at the apartment, which shall not exceed the maximum capacity indicated in its description.
Payment of the Stay:
You can pay by credit card (Visa or MasterCard, NOT American Express), both debit and credit; or in cash, up to a maximum of € 1,000.00 (in accordance with the provisions of article 7 of Law 7/2012, of October 29, amending tax and budgetary regulations and adapting financial regulations for the intensification of actions in the prevention and fight against fraud).
For these purposes, cash shall mean (i) paper money and metallic currency, domestic or foreign, (ii) bearer bank cheques denominated in any currency, and (iii) any other physical medium, including electronic, designed to be used as a means of bearer payment.
The outstanding balance of your stay can also be paid in advance, by credit card, through a link that we can send you.
Payment of the Deposit:
All reservations are subject to the payment of a € 200.00 security deposit to cover any possible damages that may occur in the apartment due to causes attributable to misuse or negligence on the part of the client during the stay.
The recommended payment method is through credit card, and will be done as follows:
For stays of one to three months it will be € 800.00 (For other durations, please consult beforehand).
Remember that, by accepting our conditions, you agree that any damage caused by you, or your companions will be deducted from your deposit and that you are responsible for any damage that exceeds the amount of the same.
All deposits will be returned in full to the same credit card used for payment, 4 days after your departure.
If the payment of the deposit is made in cash, the refund will be made by bank transfer, after a discount of € 5.00. The customer will be responsible for any other bank charges resulting from the operation. In no case will deposits be returned in hand at the time of departure.
To proceed with the return by transfer, you must provide us with your bank information by email: info@fisarentals.com
Payment of the Tourist Tax:
The price of the reservation does not include the tourist tax, which must be paid by all guests over 17 years of age, in advance or at the time of check-in. The amount is € 5.00 per person per night (up to a maximum of seven nights). Children under 17 years of age are exempt from paying the fee. The person responsible must prove this condition by signing the Declaration of Responsibility (Art. 6.2 Decree 129/2012).
Delivery of keys or access codes:
Depending on the apartment booked, electronic keys or access codes will be given, which are programmed to give access to the reserved apartment between 3pm on the day of your arrival and 11am on the day of your departure.
BOTH THE PRE-PROGRAMMED KEYS AND THE UNIQUE ACCESS CODES WILL STOP PROVIDING THEIR SERVICE ONCE YOUR RESERVATION IS FINISHED.
The client is responsible for the keys delivered and their correct use, assuming where appropriate the cost of the following interventions:
Virtual Check-ins:
For guests with reservations in our apartments in Les Corts and Pelai/Ramblas, we offer the option of virtual check-in.
In order to carry out the process, you must first request that they send you a link for secure payment, which must be made by credit card (it will include any outstanding balance of your reservation, the deposit and the tourist tax), sending an email to reception@fisarentals.com
Next, you must send a scanned copy or photo of the identity documents or passports of ALL THE OCCUPANTS OF THE APARTMENT.
From 3pm on the day of entry, you will be sent an access code, by email, SMS or by phone.
With this method, there is no supplement for arrivals after 9pm.
Guests arriving on Saturdays, Sundays or public holidays can use the same method.
Cancellations and Changes:
All reservations made on our own website can be canceled free of charge up to 72hours BEFORE THE DAY OF ENTRY.
*These conditions only apply to bookings of tourist apartments (short stays) and not to seasonal apartments (rentals per month).
EXCEPTION: This policy will not apply to special dates, such as Mobile World Congress, Easter, Primavera Sound, Sonar, New Year's Eve, Formula 1, and others).
Cancellations or changes should be communicated ONLY by e-mail to info@fisarentals.com or reception@fisarentals.com.
Cancellations or changes are not accepted by phone.
The changes do not entail any additional cost for the management but are subject to availability and the rates in force at the time of making.
No more than two changes are authorized on the same reservation.
If on the day of your arrival you do not show up, no refund will be issued.
We reserve the right to change the originally reserved apartment, always maintaining the type of accommodation.
Even when your reservation might show a specific apartment, we only guarantee you will receive the type of unit reserved. Identical units might be located in different floors.
Long Stays*: Our long stay cancellation policy applies to all bookings of 28 days or more and overrides your standard cancellation policy in those cases. This policy allows guests to cancel and receive a full refund only within 48 hours of booking and only if arrival is 7 days or more away.
Value Added Tax:
The prices provided by Fisa Rentals include the type of legal VAT applicable at the time of booking. Any modification in the tax rate must be regularized at the time the invoice is issued when entering the apartment.
Obligations of the Guest:
It is strictly forbidden to use the apartment by a number of occupants greater than that declared when making the reservation, unless expressly authorized, and where appropriate after payment of the increase in the agreed price.
The total or partial sublease of the apartment is totally prohibited.
Failure to comply with these obligations will entitle Fisa Rentals not to accommodate the client, to his expulsion and to this will not have the right to claim any type of compensation.
The placement of an extra bed or cot after your arrival, that is, not declared in the reservation, will be made within 24 hours, and will have an additional charge of € 20.00. This service will not be available on weekends and holidays.
Check-Out:
The departure from the apartment must be made before 11am to have the necessary time to clean and prepare the apartment. If you need to leave after that time, you must notify us in advance to the email reception@fisarentals.com and we will do our best to meet your request.
Any unauthorized departure after 11am will be penalized with a charge of 100% of the daily rate.
We would appreciate it if on the day of your departure you would leave the apartment picked up. Leave ALL sets of keys on the table and close the door when you leave. Make sure in advance that you do not forget anything inside the apartment.
Forgotten Objects:
In the event of neglect / abandonment / expulsion from the Fisa Rentals apartment and the forgetting of personal belongings, you must immediately communicate it by email to reception@fisarentals.com
Forgotten objects will be kept in custody for a maximum period of 30 days.
During your stay:
During your stay in Barcelona, you will have a contact telephone number to make any query or doubt that arises about the apartment. In case of detecting any problem with the apartment or accidentally producing a deterioration, you must immediately contact the phone +34 651 302 320 or the email reception@fisarentals.com in order to be able to solve the incident.
Renewal of the Stay:
In case you need to extend your stay, you must go in person to our Check-In Office or contact us to find out availability and current rates.
Depending on availability, you can continue to occupy the same apartment upon payment of the new stay, or you can change apartments this case being understood as a new reservation.
Final Cleaning and Cleaning Service:
The apartment will be clean and checked from 3pm on the day of your arrival.
If you want to hire an additional cleaning service, you must request it at least 24 hours in advance, sending an email to reception@fisarentals.com
WiFi Internet connection:
All our apartments have free Wi-Fi access 24 hours. You will find the password on the information panel inside the apartment.
Pets:
It is expressly forbidden to accommodate all kinds of pets inside the apartment. Failure to comply with this condition will entitle Fisa Rentals to evict customers from the apartment without them being able to claim any type of compensation.
Use of Utilities:
The cost of water and electricity supplies is included in the price of the stay in the apartment, considering responsible consumption. The customer will be responsible for the excess consumption that may occur, from the following limitations.
Behaviour:
We will always appreciate that guests maintain an appropriate behavior and respect the rules of coexistence and rest of the neighbors especially regarding:
If any of the people who are staying in the apartments do not behave properly or responsibly, Fisa Rentals will have the right to ask the client, and the people who accompany him, to reconsider his action or to leave the apartment immediately without the right to future claims or any type of compensation.
Responsibilities:
Fisa Rentals is not responsible for any damage and / or losses that may arise from the use made by the client during his stay in the apartment (including damage to people or things, losses due to theft, fire, or criminal activities).
Each apartment has an instruction book for the proper use of the facilities and appliances.
If during the stay there is a breakdown unrelated to misuse by the client, Fisa Rentals will be responsible for repairing it as soon as possible once notified by the client. If for any reason it could not be arranged and it is impossible to continue the stay in the apartment, the client may choose between a) vacating the apartment and having the proportional part of the stay reimbursed or b) accepting a new location, of similar characteristics that Fisa Rentals could provide while the problem is remedied.
Force majeure:
In case of force majeure, the obligations assumed by Fisa Rentals under the accommodation reservation contract will be suspended. In these cases, if after three days from the suspension, the causes of force majeure that prevent Fisa Rentals from fulfilling its obligations persist, both parties will be entitled to terminate the contract, without any obligation to compensate for the damages for any of the affected parties.
For these purposes are causes of force majeure, any circumstance or situation that occurs without the slightest influence or intervention of Fisa Rentals and that prevents it from fulfilling its obligations arising from this reservation temporarily or permanently. These shall include, inter alia, war, danger of war, disorder, acts of vandalism or terrorism and other disturbances of public order, fires, natural disasters, strikes, restrictive administrative measures, general lack of goods or services necessary for the performance of the agreed obligation, unforeseeable stagnation on the part of suppliers or other third parties on which directodepropietario.com depends and problems of transport in general.
In those cases, in which, despite a situation of force majeure, Fisa Rentals can partially fulfill its obligations, it will have the right to invoice the part actually fulfilled or that it can fulfill and the user will be obliged to pay for the services that have been partially provided.
Exceptional Conditions:
Fisa Rentals will refund the amount of your reservation if the state of emergency prevents the occupation of the apartments.
Barcelona, 16 March 2023.
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